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PRIVACY POLICY

This policy was last updated on 1 April 2026. 

Introduction

Lago Direct ("we," "our," or "us") is committed to protecting your privacy and handling your personal information in accordance with applicable privacy laws, including the Australian Privacy Act 1988 (Cth).

 

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services.

Information We Collect

We may collect personal information that you provide directly to us, including:

 

  • Full name

  • Email address

  • Phone number

  • Business or company details (if applicable)

  • Billing and payment information

  • Any other information you provide via forms, inquiries, or communications

​

We may also automatically collect:

 

  • IP address

  • Browser type and device information

  • Website usage data (pages visited, time spent, clicks)

  • Cookies and tracking technologies

How We Use Your Information

We use your information to:

 

  • Provide and operate our services

  • Respond to inquiries and customer support requests

  • Process payments and transactions

  • Improve website functionality and user experience

  • Send updates, marketing communications, and promotions (you can opt out at any time)

  • Comply with legal and regulatory obligations

Cookies and Analytics

We use cookies and similar tracking technologies to:

 

  • Understand how users interact with our website

  • Improve performance and functionality

  • Deliver relevant content and advertising


You can disable cookies via your browser settings, but this may affect site functionality.

Disclosure of Personal Information

We may disclose your personal information to:

 

  • Service providers and contractors who assist in operating our business (e.g., hosting, payment processing, marketing tools)

  • Professional advisers (e.g., legal, accounting)

  • Government or regulatory authorities where required by law


We do not sell your personal information.

Overseas Disclosure

​Some of our service providers may be located outside Australia. By using our website, you consent to your information being transferred and stored overseas where applicable.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. However, no internet transmission is completely secure.

Access and Correction

You have the right to:

 

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or outdated information

 


To make a request, contact us using the details below.

Marketing Communications

We may send you marketing communications. You can opt out at any time by:

 

  • Clicking the "unsubscribe" link in emails

  • Contacting us directly

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised "Last Updated" date.

Complaints

If you believe we have breached the Australian Privacy Principles, you can contact us. We will investigate and respond promptly.

 

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact:

 

LAGO Direct

Email: hello@lago.direct

Address: PO Box 147, Coolangatta QLD 4225

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